SHIPPING POLICY
We normally ship all orders on the same day or within 24 - 48 hours after the order is placed (except Canadian holidays and Sunday). You have a choice to select the shipping method that fits your need and budget at check out. You will receive an email notification when your order is shipped. In the case your items ordered are out of stock, you will be notified or contacted by our shipping staff. Ultima Heli will not be responsible for any lost or stolen packages, whether left at your door by the mail carrier or otherwise. If you do not feel comfortable having shipping carriers leave your package in front of your door, you must contact us or leave an order comment and request for a signature confirmation. We will gladly add this option for you when shipping your package. Any extra cost for this feature may be charged to you.

INTERNATIONAL SHIPPING
We ship orders worldwide via Canada Post. If you would like to request your order be shipped via a different carrier (UPS or FedEx), please contact us before placing the order. Only Canada Post Xpresspost Mail shipping method has a tracking number. We recommend this method of shipping for international shipping to ensure your order reaches you fast and safely, especially for orders over $200 USD. For other shipping methods (Global Airmail or Global Priority), since there is no tracking number available, please be patient if you haven't received your package by the expected date. Most package delivery delays are caused by "Customs Services" or any other number of reasons. All non delivered package claims must be directed to local post master. Ultima Heli will assist to the best of our ability, but cannot guarntee the outcome.

RETURNING MERCHANDISE
We will accept merchandise for return that was purchased from us within 14 days from receiving your order, and at your own expense. Original shipping charge and return shipping cost are Non-Refundable. The returned merchandises must be in new, unused condition, and in its original packaging. A 15% fees charge will be applied on these returned items. No return will be accept after 14 days from the date of receiving date. Please use our contact us form and request a RETURN MERCHANDISE AUTHORIZATION (RMA) number before sending it back. NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION NUMBER. All RMA numbers must appear on the outside box.

DEFECTIVE/DAMAGED RETURNS
Defective products will be approved for return and can be replaced or credited by the manufacturer/distributor according to their warranty policies. Some of the merchandises, you have to contact and send back directly to the manufacturers for repair or replacement handling. Please use our Helpdesk Support to contact us and request for a RETURN MERCHANDISE AUTHORIZATION (RMA) number first before sending it back.

All returned merchandises have to go through inspection and exchange processing. It normally takes up to 7 business days. Once your returns are approved and accepted, we will issue you a store credit or refund back to your credit card.